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Feedback and Complaints

KACL is strongly committed to upholding and adhering to its ethical commitments.  Ensuring that our practices and procedures are accessible and transparent, we maintain ongoing professionalism regarding the people we support, their families and KACL staff.  Part of this committment includes providing opportunities for people to provide feedback and to make complaints about the way KACL functions and the services we provide.  KACL takes seriously and will appropriately deal with any feedback or complaints that are made.   
 
Complaints can be made by a supported individual or by a person acting on his or her behalf.  Complaints can also be made from the general public, or from other programs that participate in supporting an individual.   
 
If a complaint involves a particular KACL staff, he or she has the right to be informed when a complaint involving him or her has been made, and he or she has the right and responsibility to be party to its resolution.
 
Feedback is a positive or negative response (including complaints) that is related to the services or supports that a service agency provides.  
 
A Complaint is an expression of dissatisfaction related to the services or supports that a service agency provides.
 
Please see the links on this page for more information on KACL's Feedback and Complaints Policy and Procedure or to download a Feedback and Complaints Form to provide feedback or to make a complaint.
 
L'accès aux services en français est disponible.
 
Si vous souhaitez lire notre politique ou procédure concernant les plaintes et les commentaires, ou si vous souhaitez télécharger un formulaire de plainte, utilisez les liens ci-dessous: